Please note: we will be closed for staff training from 1230 Hrs Tuesday 5th until 0900 Hrs Thursday 7th September 2017.

Frequently Asked Questions

Ordering and Collection

How can I check my order progress?
Please call us on 01636 679603 or e mail us at info@framinell.co.uk
We will be more than happy to give you a progress update on your order.

What are your opening hours?
Our framing workshop is open as advertised on our “Contact Us” page.

Can I collect my goods from you?
Yes, collection is more than welcome. Please make sure you contact us prior to collection to discuss arrangements and to make sure your goods are ready to collect.

Can I order by telephone?
Yes, you are welcome to place your order via telephone. Call us now on 01636 679603 to place your order.

Do you have a minimum order quantity?
No, we do not have a minimum order value. All orders are very important to us, regardless of the value.

Shipping and Handling

How much does postage cost?
Our postage costs are charged based on the total value of your order, to see our postage costs please see our “Shipping & Handling” page

Delivery Delays
Whilst every effort will be made to adhere to the estimated shipping timescales, the timescales are not guaranteed and we accept no liability or consequential loss either delayed or non-delivery of your order.
Please note that delayed delivery shall not be the grounds for rejecting goods or terminating the contract.

How long does delivery take?
Delivery times vary depending on what you have ordered. Click here to see our typical order processing times.

Where is my item?
If you would like an update on your order processing status, please call us on 01636 679603 or e mail us.

Do you deliver goods on weekends?
We do not usually deliver on weekends, however we could do by special arrangement – please call us on 01636 679603 to find out more.

Do you offer postage discounts for larger orders?
We offer free mainland UK (ex. Highlands) delivery on all orders above £150 (ex. VAT).
For Northern Ireland and Highlands please call us and we will provide you with a quotation, it really depends on what you are purchasing.
We will offer you the best price possible and where your order is over £150 ex VAT we will subsidise the cost of shipping for you.

Ordering Online

Can I order real glass rather than plastic glass with my online order?
Yes you can order real glass online. However, this depends on the size of your frame.
Although ever effort will be made to package your glass to a very high standard and breakages are rare, please be aware that the glass will be delivered at the buyer’s risk.
For more information, please give us a ring on 01636 679603!
Anything is possible!

I am looking for a specific moulding to order online that I cannot find, can you help?
Indeed we can! Please call us on 01636 679603 and our staff will be more than happy to assist you!

General Framing Questions

Is there a limit to the frame size you will make?
For Standard Mouldings where the ratio of moulding width to frame size makes sense, we are able to make frames up to 2.5m!

Do you offer specialty glass?
We offer a vast choice of glass types, from standard float glass to white water museum glass.

Do you offer conservation and museum standard framing?
Yes, we can frame to the highest possible standards using acid free materials, UV filtration and museum standard glass.
Should we not have answered all of your questions here please do not hesitate to contact us by either e-mail or telephone.

 

 

Ready to discuss your framing project? call us 01636 679603
or email info@framinell.co.uk