Privacy Policy

Data Protection Officer: Phillip Stephenson

Email: info@framinell.co.uk                                      Telephone: 01636 679603

Address: The Churchill Room

Balderton Hall

Fernwood Village

Newark on Trent

Nottinghamshire

NG24 3JR

 

INFORMATION THAT WE MAY COLLECT AND WHY

As a business we will collect the following information from you in order to provide you with a range of products and services. We will collect the following essential information:

  • Full Name
  • Company Name
  • Personal and/ or Company Email Address
  • Telephone Number
  • Billing / Confirmation address
  • IP Address

For Internal Business Analysis

We may collect the following information for our own internal business analysis:

  • IP Address
  • Pages visited on the website

 For Marketing Purposes

 We may collect the following information to send marketing and promotional based emails where consent has been given by the individual:

  • Full Name
  • Company Name
  • Company / Personal Email Address
  • Contact telephone number

 

HOW WE USE YOUR INFORMATION

We use various third parties for internal analysis, customer service and where marketing communication consent has been given, to tailor marketing materials to our customers’ interests. You can find out more about our marketing communications in the next section.

If you are simply browsing this site and do not enter any personal details, only anonymous data to do with how you use the website will be tracked. This helps us make ongoing improvements to the user experience on our website. Please see our Cookie Policy for more information.

If you are submitting an enquiry form or requesting more information, we may use certain trusted third parties to process your data. This is so that we can analyse customer activity as a whole, make business, service and product improvements and assist with our customer care for your interests.

Please see below for a list of the third parties that we may use to process your data and the data that we share with them:

Please note: we will never sell your data and will only share your data with third parties that enable us to analyse our business data or deal with communications most effectively.

We do not collect or buy data about you from any outside companies, databases or any other sources.

 

 

DATA PROCESSORS

WORLD PAY

Customer Payment Gateway Service for Credit and Debit Card Transactions.

 Data processed: Card Details and CVV Number.

 Reason for being processed: Worldpay is used for a secure payment gateway to allow all of our customers to pay for their framed items via Debit or Credit Card.

 Any further information: Legal Obligation

 

 

GOOGLEMAIL

Company emails to use for customers.

Data processed: Name, Email Address, Quoted Prices & any other information the customer may give when emailing Framin’ell.

Reason for being processed: This third party provider allows Framin’ell to securely email our customers with relevant information and other related issue with the above data. These emails are password protected.

Any further information: Consent

 

WEBSTRAXT LIMITED

For Secure Website Server Hosting

Data processed: Name, Email Address, Telephone Number

Reason for being processed: This data is being processed through our contact form on our website, which a customer will fill out if they are interested in us contacting them or receiving more information.

Any further information: Consent

 

 GOOGLE ANALYTICS

Website Analysis

 Data processed: Anonymous website metrics (e.g. clicks, pages visited, time spent on the website and conversions)

 Reason for being processed: This data of purely anonymous and is consented by clicking “yes” to our Cookie Policy when first clicking through to our website. This data is used for improving website performance and user experience for future visitors.

Any further information: Consent

 

 

HOW WE USE YOUR DATA

HOW WE USE YOUR DATA IN RELATION TO A SALE

Any data given to us in relation to a sale or contact form filled out by the individual will be processed in accordance to fulfil the requirements of the reason it was intended for. We may then process this data for the purposes of internal business analysis based on the acceptance and confirmation given by the data subject.

HOW WE USE YOUR DATA IN RELATION TO BUSINESS ANALYSIS

When you agree to our terms & condition, you agree to us analysing your history and personal data. This is for the purposes of internal analysis so that we can get to know our customer base in order to develop the website, our products and services. We may also use this data along with your IP address (where COOKIES are enabled) to improve the experience of using our website and provide us with an overview of customer needs.

 

HOW WE USE YOUR DATA IN RELATION TO MARKETING COMMUNICATIONS

We will only send marketing and promotional offers where you have given us permission to do so either submitting an enquiry form or requesting more information from us. You may unsubscribe from these emails at anytime either from a link at the bottom of every email or by emailing us directly at info@framinell.co.uk and asking to be removed from our marketing lists.

By signing up to receive our emails you agree to us capturing your data through a third party on your email opens, email link clicks and subsequent related interests. We do this to track and analyse the effectiveness of our campaigns. We may also use this data for profiling so that we can send you emails relevant to your recent interests or purchases.

If you do not agree to the above, then please do not sign up to our newsletter or contact form. If you have already subscribed with us and wish to remove your data, please contact us on 01636 679603 or email us on info@framinell.co.uk

Lawful Basis for Processing: Our lawful basis for processing this data is: Consent

 

 

HOW WE CAN USE YOUR DATA IN RELATION TO OTHER EMAIL COMMUNICATIONS

By placing an order with us, you agree for us to send any necessary service emails to update you on the status of your order or to make you aware of any issues with the website or your order.

Lawful Basis for Processing: Our lawful basis for processing this is: Contractual

 

 

HOW WE USE YOUR STORE & PROTECT YOUR INFORMATION

 HOW WE CAN USE YOUR DATA IN RELATION TO A SALE

Your data from a contact form that has been filled out on our website, is held securely with our secure third hosting provider on a server based in the United Kingdom. Any information transferred between your browser and the server is encrypted. This information will be used to contact you as requested by yourself for interests of our services. Dependant on the form of contact in which you wish to receive your data will then be transferred to our third party platforms as mentioned in the “Data Processors For This Website” section.

Any data held by third parties can’t be accessed by anyone outside of the company other than the third party themselves providing the services. Third party platforms are password protected and can only be accessed by internal staff that require this information or the third party in question. These companies have been audited by ourselves for GDPR compliance. Data stored and captured by third party companies may be stored securely on servers located outside of the United Kingdom but within the EEC (European Economic Community).

 

 

OUR DATA RETENTION POLICY

HOW WE USE YOUR DATA IN RELATIONS TO A SALE

 We will retain any data we hold about you whilst you are actively using our services, until the point that you request removal or after a period of 7 years from the last sale placed.

Any user accounts, data records or inactivity for users that are not associated with any sales will be removed after 1 year of inactivity.

 

YOUR RIGHT TO ACCESS, CORRECTIONS & DATA ERASURE

 HOW WE USE YOUR DATA IN RELATION TO A SALE

 We respect your privacy rights and provide reasonable access to the Personal Data that you have provided to us through the use of our services. If you wish to receive a record of data we hold about you, correct, or delete any of your data, please contact us and our data protection offer will send you a subject access request form.

At your request, we will issue a record, amend or remove/anonymise any data we hold about you.

At any time, you may change any of your personal data by contacting us on info@framinell.co.uk

Ready to discuss your framing project? call us 01636 679603
or email info@framinell.co.uk